Help
Frequently asked questions
Quick answers to the questions we get the most. Can't find what you're looking for? Contact us.
About the service
No. IBO ULTRA PRO is a media player only. You bring your own M3U URL or Xtream Codes credentials. We do not provide channels and are not responsible for the content of third-party playlists.
Most issues come from the playlist provider or your network. Test the URL in another player like VLC. If it doesn't work elsewhere, contact your playlist provider.
Yes, IBO ULTRA PRO supports the EPG embedded in your playlist or a separate XMLTV URL when your provider offers one.
Activation & devices
Seven days from the first time the app boots on your device. After that, choose 1 Year or Lifetime to keep using it.
Some devices report a different MAC depending on Wi-Fi vs. Ethernet. Contact support and we'll move your subscription to the new MAC.
Resellers can transfer subscriptions from the reseller portal. End users should contact their reseller or our support team.
Playback & errors
Common causes: weak Wi-Fi, ISP throttling, or an overloaded playlist server. Try a wired connection first. Resellers can enable ISP-bypass on a per-device basis.
Your playlist provider is blocking the request. The playlist may have geo or device restrictions. Reach out to your provider for help.
Make sure you're running the latest version, and that your device's date and time are correct. If the issue persists, reinstall the app.